Return Policy

At Crafty Creations by Lori, we have a hassle-free return policy in place to ensure your satisfaction.

All sales are FINAL.

For items damaged or defective, our return policy is designed to be fair and transparent, providing you with a smooth and straightforward process. Here are the key details you need to know:

Eligibility for Returns

We accept returns for most products within 14 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that personalized or custom-made items are not eligible for return unless they are defective or damaged.

Shipping Issues

We are not responsible for lost or stolen packages due to mail system or incorrect information provided for shipping label.

Initiating a Return

If you wish to return a product, please contact us within the specified timeframe. They will guide you through the process and provide you with a return authorization number. This number is essential for processing your return.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of the product. Upon receiving the returned item, we will inspect it to verify its condition.

Refunds

Once we receive and approve your return, we will issue a refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider. 

Exchanges

If you received a defective or damaged item and would like to exchange it for the same product, please contact us. We will assist you in arranging the exchange and ensure that you receive a replacement as quickly as possible.

Exceptions

While we strive to provide a seamless return experience, there are a few exceptions to our policy. We do not accept returns for products that have been used or altered after purchase.

Thank you for choosing Crafty Creations by Lori. We value your satisfaction and are committed to providing you with exceptional products and service. If you have any further questions or concerns about our return policy, please don't hesitate to contact us.